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Return Policy

Last Updated: January 30, 2024

Thank you for shopping with Wai Swag! We want to make sure your online shopping experience is as smooth and enjoyable as possible. If you are not entirely satisfied with your purchase, we’re here to help.


You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase. Please fix-out our return request form.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

Contact Us

If you have any questions on how to return your item to us, please contact us.


If you would like to exchange an item for a different one, please return the original item per the guidelines above, and then place a new order for the item you wish to purchase. You will be refunded for the original item according to our standard return policy.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will do our best to resolve the issue promptly.


If you wish to cancel an order, please contact us as soon as possible. If your order has not yet shipped, we will process the cancellation and issue a full refund. If the order has already been shipped, you will need to follow our standard return policy.

Policy Changes

Wai Swag reserves the right to make changes to this return policy at any time without prior notice. Any changes will be posted on this page.

We value your business and are committed to ensuring your satisfaction. If you have any questions or concerns about our return policy, please don’t hesitate to reach out to us. Thank you for choosing Wai Swag!

Feel free to adapt and customize this return policy as needed for your specific business and website.